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PEOPLE Development - 

Great People. Great Business.

Personnel and organizational development are becoming increasingly important due to the labour shortage and the “war of talent”. Companies must transform their culture, leadership, health and willingness to learn in order to remain competitive.

6800 Consulting Days
3800 Trainings and Coachings 2024
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OUR CORE FOCUS AREAS

Culture

Transformation & Change

Leadership

Sales & Customer Centricity

Negotiation

Storytelling & Presentation

New Work: Methods

Digitale Skills & AI

Individual WBTs

Health & Focus

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Culture

Every company develops its own culture—consciously or unconsciously. As companies grow, subcultures naturally emerge. The crucial question is: What culture does management strive for, and what does the company need to be future-ready? A people-centered culture combined with a performance culture? A culture of kindness? A commitment to an inclusive work culture and combating hate, bullying, and discrimination? A strong, internationally connected culture? An open and transparent culture? A culture of purpose? A qualitative growth culture? These are questions that must be answered and put into practice.

All figures refer to 2024.

 

 

Projects 14
Workshops delivered 130
Some of our References.

Entrepreneurial Behavior & Mindset

  • Foster entrepreneurial thinking and action
  • Strengthen innovation and initiative

Customer Impact

  • Understand and meet customer needs
  • Build sustainable customer relationships

Advanced Career: New Paths at 50+

  • Explore career opportunities from age 50 onward
  • Support professional reorientation

Individual Team Development

  • Foster individual team development
  • Enhance collaboration and efficiency

Developing a Failure Culture / Psychological Safety

  • Promote an open approach to mistakes
  • Strengthen trust and safety within teams

Connecting Silos

  • Foster cross-departmental collaboration
  • Enhance information exchange and efficiency

Growth Mindset

  • Encourage learning readiness and adaptability
  • Support continuous personal and professional development
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Transformation & Change

Driving organizational change means encouraging people and systems to let go of familiar habits and routines. Power structures shift, and resistance is to be expected. Change is complex and unfolds across multiple levels. Achieving sustainable behavioral change is challenging. Belief systems, diverse cultures, unwritten rules in various countries, different methods of generating value, and varying target audiences—all while balancing SLAs against agility and speed.

Key Considerations for Change

  • Change requires commitment from top management. Decision-makers must recognize the urgency.
  • Change needs context, and participation structures must be wisely differentiated.
  • Leaders drive change. Good communication in all directions is crucial.
  • Goals must be continuously reviewed.
  • Clarity of roles is essential.
  • Respect for what has previously worked well.
  • The right framework for the organization needs to be identified.
  • Form follows function – power dynamics will shift.
  • Manage resistance as a source for solutions.
  • Taking responsibility means bearing the burden and risk.
  • Cultural topics move within unwritten rules.
  • Leverage internal resources that embody change.

All figures refer to 2024.

 

 

Projects 23
Workshops delivered 520
Coaching hours 300
Some of our References.

Leading Self and Others Through Change

  • Take responsibility during change processes.
  • Challenge transformation and handle change effectively.
  • Create and utilize role clarity.
  • Foster psychological safety, mutual trust, and support.
  • Use individual motivation as a driver for transformation.

Change Toolbox

  • Tooligans – the right tool at the right time.
  • The art of decision-making.
  • One tool fits all? Definitely not!
  • Coaching & mentoring for leaders navigating change.
  • Reflection as a game-changer.

Life is for Sharing

  • Make the right decisions.
  • Communicate effectively during transformation.
  • Promote readiness and acceptance among employees.
  • Make goals and paths transparent.
  • Convey purpose and benefits.

Storytelling in Transformation

  • Reach and activate people emotionally.
  • Unite people behind a shared vision.
  • Maintain high levels of employee and customer satisfaction.

Practice Camp: Peer Solutions for Change & Transformation

  • Perspective shifts and experiential learning.
  • Stronger together through peer consulting.
  • Recognize and utilize personal effectiveness.
  • Embrace responsibility – you’ll never walk alone!

Advanced Career: New Paths at 50+

  • Explore career opportunities from age 50 onwards.
  • Support professional reorientation.
Leadership

Leaders play a crucial role in companies as they have a direct impact on the well-being of their employees. Studies show that they have just as significant an influence on employee well-being as a partner.¹

Their role as role models significantly shapes team culture. Particularly, their ability to think outside the box, their willingness to embrace change, and their 'care' function for employees are becoming increasingly important. The term Servant Leadership describes a future-oriented leadership style aimed at empowering employees. This includes promoting talent development, fostering a performance culture, and actively involving employees in work processes.

All figures refer to 2024

1 see UKG: Mental Health at Work 2023

 

 

Projects 9
Workshops delivered 870
Coaching hours 250
Some of our References.

First Time Leaders

  • Supporting new leaders in their initial roles.
  • Developing fundamental leadership skills.

Trust: The Strongest Currency for Leaders

  • Building a foundation of trust to ensure successful leadership.

Situational-Systemic Leadership

  • Adapting leadership styles flexibly to different situations.
  • Promoting systemic understanding of complex organizational dynamics.

Agile Leadership

  • Training in agile methods like Scrum and Kanban.
  • Improving flexibility, fast decision-making, and self-organization within teams.

Lateral Leadership

  • Learning effective leadership without formal authority.
  • Enhancing collaboration and influence in horizontal structures.
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Sales and Customer Centricity

At the heart of sales success lies not just the product you offer, but how you engage and convince your customers. Our comprehensive Sales and Customer Focus program is designed to equip you with the most advanced sales techniques and strategies essential in today's dynamic sales environment. Dive into creative sales strategies and deep customer understanding.

All figures refer to 2024.

 

 

Projects 8
Workshops delivered 80
Coaching hours 400
Some of our References.

Financial Selling

  • Skilled and targeted use of financial knowledge in the sales process.
  • Crafting value-oriented and compelling sales arguments.

Winback Strategies

  • Successfully reclaiming valuable, lost customers.
  • Developing creative and effective return strategies.

Hunting

  • Effective targeting of new customers and in-depth market analyses.
  • Tactics for identifying and approaching potential clients.

Sales Presentations

  • Developing persuasive and concise presentation techniques.
  • Designing and conducting successful and impactful sales conversations.

Sales Pentathlon

  • The five essential disciplines for sustainable sales success.
  • Measures to consistently improve overall sales performance.

Reality Training – Journey to Deal

  • Practical and realistic sales simulations for preparation.
  • Working on real customer scenarios to optimize sales strategies.

Complex Deal Management

  • Effective strategies for successfully closing complex, large deals.
  • Structured approaches and targeted negotiation planning.

Social Selling

  • Successfully leveraging social media to support sales efforts.
  • Building and maintaining valuable, long-term online relationships.

Business Prompt Engineering Sales

  • Effective integration of prompt engineering in sales.
  • Developing new sales approaches through innovative prompting.

Value-Based Selling

  • Selling based on customer benefits and real value creation.
  • Differentiating through value-oriented and personalized consulting.

Customer Centricity

  • Strengthening customer focus through personas, customer journeys, and success management.
  • Practical tools and methods to enhance customer retention.

Sales Partner Programs

  • Successfully establishing and maintaining partnership networks.
  • Developing and strengthening strategic sales partnerships.
Negotiation

No, it doesn't always go the way others want. Effectively defending your position is the difference between economic success and missed opportunities.

With a strong focus on self-management as a success factor, we equip you for the challenges of modern negotiations so that you are ready to achieve your goals with conviction and integrity.

All figures refer to 2024.

 

 

Workshops delivered 410
Some of our References.

Negotiation Practice Camp

  • Apply negotiation methods practically and effectively in real situations.
  • Exchange and discuss proven strategies directly from negotiation practice.

Negotiation for Professionals

  • Master advanced negotiation techniques effectively.
  • Real, practical scenarios from daily business life.

Team Negotiation

  • Successful and effective cooperation in negotiation situations.
  • Proven success strategies specifically for team negotiations.

Leadership in the Negotiation Process

  • Actively shaping and defining the leadership role.
  • Strong support and motivation for the entire negotiation team.

Virtual Negotiation Practice Box

  • Develop solid virtual negotiation skills.
  • Key success factors for online negotiations.

Partnership Negotiation

  • Apply proven win-win negotiation techniques.
  • Build long-term and trust-based business relationships.

BATNA

  • Clearly define the best possible alternatives in negotiations.
  • Thorough preparation and risk management.

Harvard Concept

  • Negotiate based on shared interests instead of mere positions.
  • Creative and sustainable solutions for successful agreements.

Assertiveness and Negotiation Skills

  • Strengthen self-confidence and assertiveness.
  • Practical strategies to overcome gender-specific negotiation hurdles.

Success Factor: Negotiation Leader

  • Effectively enhance personal effectiveness as a negotiation leader.
  • Regular self-reflection and effective stress management.
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Storytelling and Presentation

The smartest idea will fade into obscurity if no one understands it. The most natural form of communication is through stories—connecting messages with emotions and creating lasting impressions.

Storytelling supports:

  • Customer presentations
  • Sales topics
  • Events
  • Branding
  • Change communication
  • Data analysis
  • Innovation

All figures refer to 2024.

 

 

Projects 8
Workshops delivered 570
Coaching hours 150
Some of our References.

Storytelling in Transformation

  • Emotionally reach and activate people.
  • Unite people behind a shared vision.
  • Maintain high employee and customer satisfaction.

Storytelling for Leaders

  • Use stories to strengthen leadership and vision.

Present effectively to customers and colleagues

  • Overcome stage fright and enhance rhetorical skills.
  • Practical tips from everyday experiences.

Data Storytelling

  • Present numbers, data, and facts in meaningful and engaging ways.
  • Use storytelling as the foundation for effective data communication.

Successful Presentations for Techies

  • Present complex technical topics clearly and simply.
  • Master rhetorical basics for effective communication.

Resilience in Critical Customer Situations

  • Strengthen resilience and communication skills in critical customer scenarios.
  • Apply negotiation tactics and practical tools for successful conversations.

Customer Centricity

  • Enhance customer focus through personas, customer journeys, and success management.
  • Practical tools and methods to improve customer retention.

Customer-Centric Communication

  • Transition from sender to receiver using effective communication techniques.
  • Understand target groups and adapt language accordingly.

Visual Facilitation

  • Transform content into impactful graphics.
  • Create frameworks using visual aids.

Digital Presenting / Moderation Training

  • Master presentations in digital environments.
  • Moderate discussions and challenging situations.

Communicate convincingly and confidently

  • Stay calm with strong arguments and maintain a clear narrative.

Innovation Story

  • InnovationePresent innovations through compelling storytelling.

A Picture says more
Than a Thousand words:

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New Work: Working Methods

Modern working methods mean putting customers at the center and developing advanced consulting skills. Effective self- and time-management, along with a focus on results, highlight the importance of lifelong learning. We simplify complexity and promote innovation through design thinking and creative problem-solving techniques. The goal is to work in a state of flow, where productivity and creativity meet.

All figures refer to 2024.

 

 

Projects 12
Workshops delivered 240
Some of our References.

Consulting Track Advanced

  • Expand consulting skills and learn new approaches.
  • Apply tools and methods for modern consulting.

Self and Time Management

  • Structure your workday and minimize time wasters.
  • Everyday tools for efficiency.

Results-Focused Work

  • Work efficiently and achieve clear goals.

Lifelong Learner

  • Continuous learning as a key to success.

Simplicity: Designing Complexity Simply

  • Reduce complexity and enhance understanding.

Design Thinking

  • Redesign and optimize processes creatively.

Creative Problem-Solving Techniques

  • Methods for generating, evaluating, and implementing ideas.

Working in Flow

  • Increase concentration and work more productively.

Training Factory – Train the Trainer

  • Shine didactically online and in-person.
  • Focus on group dynamics and tools.

Project in Practice

  • Practical project management examples.

Innovation Management

  • Develop and implement innovative ideas.

Agile Working with Scrum

  • Flexible work in iterative cycles.

Leading SAFe

  • Apply the Scaled Agile Framework in leadership roles.

Business Model Canvas

  • From idea to business plan.

Simulation Connect Agile

  • Learn agile work through unique practical tasks.

Kanban

  • Method for better task flow.

Virtual Visualization

  • Create digital presentation methods.

Digital Skills for Leaders: Roundtrip

  • Short and concise overview of key digital skills.
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Digital Skills and AI

The integration of artificial intelligence (AI) and the development of digital skills are more crucial than ever for business success. Our digital skills and AI offerings provide you with the tools you need. Our "AI in Practice" program makes AI directly applicable in your workplace, showing how digital technologies can be used effectively to improve processes and create innovative solutions.

All figures refer to 2024.

 

 

Projects 6
Expert-Sessions 32
Some of our References.

AI Labs

  • Introducing AI into daily business, tailored for individual units.
  • Exploring AI application possibilities.
  • Tailored to specific business areas.

AI in Practice: For Your Workplace

  • Real-world use cases for AI.
  • Practical exercises: Prompting.

Digital Mindset

  • Tools as opportunities.
  • Openness to innovation.
Web Based Trainings (WBT)

Learning takes time. Web-based training (WBT) is the way to make learning asynchronous and ensure consistent quality. The diverse media options allow for individualized learning modules, meeting learners where they truly are. Future learning is flexible, multidimensional, and offers the freedom to learn at one's own pace.

We support you with conception, content development, media design, and didactic structure. All presentation formats are possible: audio, video tutorials, infographics, gamification elements, or individual learning journeys where learners determine the depth. Integration with your LMS allows you to analyze learning data.

All figures refer to 2024.

 

 

Projects 10
Some of our References.

Didactic Lesson Design

  • Structured and learning-friendly lesson preparation.

Content Development

  • Editorial support from subject matter experts.

Graphic Implementation

  • Overviews, infographics, and more.

Explainer Videos, Tutorials

  • Simple-show videos.
  • Presenter videos.
  • Interview formats, talks.

Gamification Elements

  • Learning made fun.
  • Custom gamification for your content.

Knowledge Checks

  • Quiz creation.
  • Sustainability through performance assessments.
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Health and Focus

Our values, attitudes, and mindsets determine how we perceive and act. What matters most to us?

A representative survey of young professionals showed that health ranks first in importance, even ahead of salary. Companies that embed this aspect into their culture benefit along with their employees. Healthy, happy employees perform better and stay longer. While salary and financial benefits were once key, well-being has become increasingly important for long-term engagement and maximizing potential.

With the rise in sick days, especially due to mental strain, it’s time to take action.

We create work environments where people feel good enough to achieve their best, respond positively to change, and exceed shared goals.

All figures refer to 2024.

 

 

Workshops delivered 90
Some of our References.

Stress & Less

  • Learn strategies for stress management.
  • Reduce daily burdens.

Burnout Prevention

  • Recognize early signs of burnout.
  • Apply preventive measures.

Mental Gym

  • Strengthen mental fitness and concentration.
  • Promote mental health.

Energy Return

  • Maintain energy and motivation.
  • Improve performance.
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I.T.C. Incentive Training Communication GmbH
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Fax: +49 6103 3783-100
E-Mail: team@itc.de

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