A Breeze of our Projects
New Breath for Projects, Cultures, and People.
Cases Project Sourcing
Driving organizational change means encouraging people and systems to let go of familiar habits and routines. Power structures shift, and resistance is to be expected. Change is complex and unfolds across multiple levels. Achieving sustainable behavioral change is challenging. Belief systems, diverse cultures, unwritten rules in various countries, different methods of generating value, and varying target audiences—all while balancing SLAs against agility and speed.
Key Considerations for Change
- Change requires commitment from top management. Decision-makers must recognize the urgency.
- Change needs context, and participation structures must be wisely differentiated.
- Leaders drive change. Good communication in all directions is crucial.
- Goals must be continuously reviewed.
- Clarity of roles is essential.
- Respect for what has previously worked well.
- The right framework for the organization needs to be identified.
- Form follows function – power dynamics will shift.
- Manage resistance as a source for solutions.
- Taking responsibility means bearing the burden and risk.
- Cultural topics move within unwritten rules.
- Leverage internal resources that embody change.
All figures refer to 2024.
Every company develops its own culture—consciously or unconsciously. As companies grow, subcultures naturally emerge. The crucial question is: What culture does management strive for, and what does the company need to be future-ready? A people-centered culture combined with a performance culture? A culture of kindness? A commitment to an inclusive work culture and combating hate, bullying, and discrimination? A strong, internationally connected culture? An open and transparent culture? A culture of purpose? A qualitative growth culture? These are questions that must be answered and put into practice.
All figures refer to 2024.
Leaders play a crucial role in companies as they have a direct impact on the well-being of their employees. Studies show that they have just as significant an influence on employee well-being as a partner.¹
Their role as role models significantly shapes team culture. Particularly, their ability to think outside the box, their willingness to embrace change, and their 'care' function for employees are becoming increasingly important. The term Servant Leadership describes a future-oriented leadership style aimed at empowering employees. This includes promoting talent development, fostering a performance culture, and actively involving employees in work processes.
All figures refer to 2024.
1 vgl. UKG: Mental Health at Work 2023
Our values, attitudes, and mindsets determine how we perceive and act. What matters most to us?
A representative survey of young professionals showed that health ranks first in importance, even ahead of salary. Companies that embed this aspect into their culture benefit along with their employees. Healthy, happy employees perform better and stay longer. While salary and financial benefits were once key, well-being has become increasingly important for long-term engagement and maximizing potential.
With the rise in sick days, especially due to mental strain, it’s time to take action.
We create work environments where people feel good enough to achieve their best, respond positively to change, and exceed shared goals.
All figures refer to 2024.
A Picture says more
than a thousand words:
The smartest idea will fade into obscurity if no one understands it. The most natural form of communication is through stories—connecting messages with emotions and creating lasting impressions.
Storytelling supports:
- Customer presentations
- Sales topics
- Events
- Branding
- Change communication
- Data analysis
- Innovation
All figures refer to 2024.
Modern working methods mean putting customers at the center and developing advanced consulting skills. Effective self- and time-management, along with a focus on results, highlight the importance of lifelong learning. We simplify complexity and promote innovation through design thinking and creative problem-solving techniques. The goal is to work in a state of flow, where productivity and creativity meet.
All figures refer to 2024.
At the heart of sales success lies not just the product you offer, but how you engage and convince your customers. Our comprehensive Sales and Customer Focus program is designed to equip you with the most advanced sales techniques and strategies essential in today's dynamic sales environment. Dive into creative sales strategies and deep customer understanding.
All figures refer to 2024.
No, it doesn't always go the way others want. Effectively defending your position is the difference between economic success and missed opportunities.
With a strong focus on self-management as a success factor, we equip you for the challenges of modern negotiations so that you are ready to achieve your goals with conviction and integrity.
All figures refer to 2024.
The integration of artificial intelligence (AI) and the development of digital skills are more crucial than ever for business success. Our digital skills and AI offerings provide you with the tools you need. Our "AI in Practice" program makes AI directly applicable in your workplace, showing how digital technologies can be used effectively to improve processes and create innovative solutions.
All figures refer to 2024.
Learning takes time. Web-based training (WBT) is the way to make learning asynchronous and ensure consistent quality. The diverse media options allow for individualized learning modules, meeting learners where they truly are. Future learning is flexible, multidimensional, and offers the freedom to learn at one's own pace.
We support you with conception, content development, media design, and didactic structure. All presentation formats are possible: audio, video tutorials, infographics, gamification elements, or individual learning journeys where learners determine the depth. Integration with your LMS allows you to analyze learning data.
All figures refer to 2024.
Technologies/Tools: DORA Implementation
The implementation of requirements from the Digital Operational Resilience Act (DORA) is currently a top priority for many companies in the financial sector and for ICT third-party providers. This includes financial service providers, credit institutions, payment institutions, investment firms, insurance companies, as well as data providers and rating agencies. ICT third-party providers are in particular cloud service providers, data analytics providers, data centers, and software vendors.
Over the past year, the foundation for the information register and numerous other measures initiated by DORA has been established. Many, especially smaller financial service providers, lack experienced staff to support DORA implementation.
Key challenges include connecting external data sources for the automated population of the information register, the now mandatory annual submission of the register to BaFin, the establishment of reporting channels for major ICT incidents, and the collection, review, and assessment of contracts and suppliers for third-party risk management. ITC provides support with professional consulting, data population, contract and supplier analysis, technical integration into existing ITSM and GRC solutions, as well as the selection of standard software to meet DORA requirements.
- Third-Party Risk Management: Review and update of outsourcing policies, contracts, and processes for risk analysis.
- ICT Governance and Risk Management: New compliance requirements call for adjustments to internal policies and processes.
- Digital Resilience Review: Development and regular execution of new testing processes such as threat-led penetration tests.
- Incident Management and Reporting Obligations: Development of an internal reporting system for major ICT incidents.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Governance, Compliance and Risk (GRC)
We implemented comprehensive GRC measures for a development bank to ensure compliance with BAIT requirements, including:
- Supporting the BaFin special audit for BAIT implementation.
- Analyzing the BAIT implementation status within the IT organization and deriving action plans.
- Establishing a project organization and conducting regular IT controls for risk detection and mitigation.
- Creating a new policy for using external cloud services.
- Assessing and evaluating administrative permissions outside IT operations.
- Designing a two-factor authentication for the admin jump server in the DMZ with TPAM integration.
These actions helped the development bank minimize IT risks and efficiently meet compliance requirements.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Governance, Compliance and Risk (GRC)
We developed and implemented a comprehensive IT risk management framework for a major bank, including:
- Creating and maintaining a risk repository, evaluating key IT risks by potential damage and probability.
- Mapping risk mitigation initiatives and financial evaluation of inherent, managed, and residual risks.
- Regular management reporting on key IT risk developments, including mitigation successes and new assessments.
- Proposing initiatives for further risk reduction.
This framework enabled the bank to manage IT risks transparently and mitigate them effectively.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Governance, Compliance and Risk (GRC)
We developed and implemented a comprehensive IT risk management framework for a major bank, including:
- Creating and maintaining a risk repository, evaluating key IT risks by potential damage and probability.
- Mapping risk mitigation initiatives and financial evaluation of inherent, managed, and residual risks.
- Regular management reporting on key IT risk developments, including mitigation successes and new assessments.
- Proposing initiatives for further risk reduction.
This framework enabled the bank to manage IT risks transparently and mitigate them effectively.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Governance, Compliance and Risk (GRC)
We advised and implemented regulatory requirements for an IT service provider, focusing on healthcare, insurance, and the public sector, including:
- Developing cloud solutions that comply with stringent regulations for healthcare data.
- Advising on sector-specific compliance for healthcare, insurance, and the public sector.
- Implementing security and privacy measures to meet legal requirements.
These measures enabled the service provider to offer secure and compliant cloud solutions for sensitive sectors.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Project & Program Management
For a leading financial and insurance company, we supported the implementation of a comprehensive project and program management framework. The objective was to execute complex organizational changes in a structured and low-risk manner. Our services included:
- Professional project management in provider management and independent transition of IT providers into outsourcing governance
- Set-up and transfer of data center services to multiple providers, ensuring governance within the scope of a major transition
- Restructuring and realignment of processes with a focus on IT, including service management and GRC services
- Management of sub-projects in the context of Identity & Access Management, including oversight of technical implementation and quality assurance
- Project control and scheduling in the transport and logistics sector, including cost management, documentation, and operational support
This project required close collaboration between business units and IT, coordination of multiple providers and service partners, as well as stringent project and risk management. With the support of the PMO, governance and compliance requirements were successfully embedded on a sustainable basis.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Identity and Access Management
We supported a regional bank in implementing an IAM system to enhance IT system security, improve user productivity, and meet compliance requirements. Our services included:
- Developing an IAM target vision, including architecture planning.
- Creating and implementing use cases for the Omada Identity Suite.
- Audit-proof implementation of MaRisk requirements.
- Mapping authorization concepts in Oracle Identity Analytics and Omada Identity Suite.
- Advising departments on role modeling.
- Implementation and troubleshooting.
These measures helped protect the bank's IT infrastructure and meet regulatory requirements.
~ For reasons of data protection, the references are anonymized.
We have been relying on the expertise of I.T.C. for many years. Their team has impressed us with its speed and reliability in the implementation of our IT projects. We greatly appreciate the uncomplicated cooperation and the quick response to our requirements.
~Head of IT - Insurance
Technologies/Tools: Identity and Access Management
We implemented an electronic user request process for a public institution, which included:
- Designing and implementing a process for user requests, including recertification and reconciliation of users and roles.
- Introducing a monitoring system to identify and report privileged access.
- Implementing Active Directory and LDAP-based user access processes.
- Reviewing and adjusting user roles and access rights.
These measures significantly improved access security and established structured access rights management.
~ For reasons of data protection, the references are anonymized.
I.T.C. is a highly motivated company with strong team leading capabilities and a great dose of social intelligence. On top of this: they are equipped with a 360 degree radar capability to assess and analyze all relevant market influencing factors in the IT services and education business. And the team excels in connecting people and minds, in other words they are powerful networkers, and we find a solution together for every market impediment coming up. Also very good price-performance ratio.
~IT Services, Head of Program Management
Technologies/Tools: Identity and Access Management
We prepared a bank for a BaFin special audit according to §44 KWG, which included:
- Preparing the client for the audit with a focus on cross-authorization management (BAIT 6).
- Supporting IS risk management, including target-actual comparisons and control documentation (BAIT 3.6).
- Conducting protection needs assessments and security level evaluations (BAIT 3.7).
- IS risk quantification and risk reporting.
- Reviewing security concepts for payment systems and core banking system interfaces.
These measures significantly strengthened the bank's compliance and IT security regarding regulatory requirements.
~ For reasons of data protection, the references are anonymized.
A Picture says more
than a thousand words
Technologies/Tools: Identity and Access Management (IAM)
We implemented extensive measures for a bank to prepare for a BaFin special audit under §44 KWG, including:
- Preparing and pre-auditing the client for the BaFin special audit with a focus on cross-authorization management (BAIT 6).
- Supporting IS risk management, including target-actual comparisons and documentation of control evidence (BAIT 3.6).
- Conducting protection needs assessments and security level evaluations in the information network with corresponding comparisons (BAIT 3.7).
- IS risk quantification and risk reporting.
- Conducting reviews and mock audits of security concepts for payment systems and core banking system interfaces to ensure compliance with BAIT and MaRisk.
These measures significantly strengthened the bank's compliance and IT security regarding regulatory requirements.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Business Continuity Management (BCM)
We implemented a comprehensive BCM for a major bank, including:
- Conducting protection needs analyses for IT systems.
- Developing and implementing a BCM strategy across business areas.
- Aligning BCM plans with IT recovery times.
- Conducting emergency and disaster recovery tests.
- Developing IT resilience guidelines.
These measures ensured business continuity during disruptions and strengthened IT resilience.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Business Continuity Management (BCM)
We managed the establishment and operation of a comprehensive BCM system for an industrial company, including:
- Project leadership for BCM setup and crisis management advancement.
- Establishing, maintaining, and developing BCM processes and an emergency organization.
- Creating emergency plans for various scenarios.
- Coordinating regular emergency and crisis tests for business units and IT.
- Conducting management reviews at the executive level.
These actions significantly improved the company’s emergency preparedness and crisis resilience.
~ For reasons of data protection, the references are anonymized.
The Breaking Silos training program opened my eyes. I think everyone in our Group should take part in it! It would make a lasting difference to mutual understanding and collaboration. I also had a lot of fun and got to know new people in the organization with whom I will continue to work as a peer group. Thank you!
~Telecommunications Group, Sales department
All my Learning & Development projects with I.T.C. ran on time, on budget and on quality. And there were many creative approaches and ideas for implementation thanks to constructive clarification of the brief. That was great, especially with short timelines and because everything had to be to the point in terms of quality - but still new, very creative and feasible.
~Large bank, Learning & Development Manager
Technologies/Tools: Business Continuity Management (BCM)
We implemented a comprehensive program for a financial services provider to ensure audit readiness regarding regulatory requirements, including:
- Establishing a lifecycle management system for strategic crisis management.
- Introducing and maintaining BCM and IT Service Continuity Management (ITSCM).
These measures significantly strengthened the provider’s crisis management capabilities and operational continuity.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: IT-Service Management (ITSM)
For an insurance company, we restructured IT processes with a focus on ITSM, including:
- Leading the project and implementing restructuring processes, including cultural change management.
- Implementing problem, incident, change, and risk management processes.
- Introducing ITSM tools and providing training and documentation.
- Supporting GRC and meeting DORA requirements.
These efforts improved IT service efficiency and ensured regulatory compliance.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: IT-Security
We optimized the existing ISMS for a system house to achieve ISO27001 certification and meet BAIT requirements, including:
- Tracking open audit findings.
- Providing and adjusting ISMS documentation.
- Analyzing IT infrastructure and deriving security measures.
- Establishing IT processes and reporting structures.
- Managing the certification process and preparing audit participants.
This enabled a secure operation and successful certification.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: IT-Security
We designed and implemented a SIEM solution for an industrial corporation to enhance IT security, including:
- Designing and implementing the SIEM solution according to ITIL, TOGAF, and MITRE ATT&CK.
- Conducting market inquiries (RFI) and providing decision templates.
- Managing the SIEM introduction and onboarding an external SOC provider.
- Developing security concepts and selecting technologies.
- Leading security projects, including asset inventories for CMDB and SIEM licensing.
This enabled the company to meet TISAX and ISO27001 requirements.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: IT-Security
For a financial services provider, we led the redesign and implementation of an ISMS, including:
- Developing an information security strategy and creating policies.
- Designing ISMS methods and guidelines for operations.
- Conducting gap analyses based on ISO 27001 and MaRisk requirements.
- Implementing standard software to support the ISMS.
This resulted in a robust information security strategy and ensured regulatory compliance.
~ Aus Gründen des Datenschutzes sind die Referenzen anonymisiert.
Technologies/Tools: Transition and Outsourcing
We supported a bank in transitioning IT infrastructure from multiple providers to a new service provider, including:
- Providing subject-matter expertise for consolidating and transferring IT infrastructure.
- Communicating with management and preparing decision templates.
- Reporting status, managing committees and stakeholders up to board level.
- Ensuring timeline adherence and scope management with internal stakeholders.
Key challenges included managing contracts with outgoing providers and ensuring a seamless transition.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Transition and Outsourcing
We supported a logistics and transport company in a data center migration and outsourcing process, including:
- Consulting on a new portal project, integrating enterprise architecture and requirements management.
- Managing the project and interface development between the portal and legacy systems.
- Leading software development using agile methodologies (SCRUM).
- Managing escalations and supporting management representation in upper-level committees.
This project required close coordination with international stakeholders and successful migration under complex conditions.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Vendor Management
We established a comprehensive vendor management program for a bank to optimize IT provider performance and compliance, including:
- Developing a rating framework to assess the criticality of IT providers.
- Conducting provider assessments with a focus on regulatory compliance.
- Setting up a KPI dashboard for service fulfillment tracking.
- Conducting data center inspections and certifications according to TIA 942.
These measures enhanced transparency and compliance across IT service providers.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Vendor Management
We advanced provider management for a state bank, including:
- Transitioning IT providers into outsourcing governance.
- Closing audit findings and conducting self-assessments.
- Enhancing control processes and management reporting.
- Improving interfaces with stakeholders in the control model.
These initiatives optimized the governance and compliance of outsourced IT services.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Cloud and Virtualization
We managed the cloud migration for a pharmaceutical company, including:
- Evaluating cloud service providers.
- Planning and conducting data migration.
- Integrating cloud services into existing IT systems.
- Training teams on effective cloud resource management.
These efforts facilitated a smooth transition and integration into scalable cloud architecture.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Cloud and Virtualization
We provided strategic consulting and implementation for a leading insurer, including:
- Consulting at CxO-level on cloud infrastructure strategy.
- Establishing a Cloud Competence Center and operations.
- Developing governance-focused cloud strategies.
These efforts provided a strategic framework for efficient and compliant cloud usage.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Cloud and Virtualization
We planned and coordinated the regulatory migration of decentralized applications for a state bank, including:
- Managing migration of trading systems, data warehouses, and regulatory systems to the cloud.
- Leading all phases from requirements to production.
- Managing timelines, budget, reporting, and documentation.
This approach ensured successful migration while meeting regulatory standards.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Cloud and Virtualization
We took over the planning and coordination of the hybrid cloud migration for a Landesbank. Our services included:
- Planning and implementing the migration of core banking systems (OSPlus) and associated centralized and decentralized peripheral systems (DWH, reporting, forms management) to a hybrid cloud infrastructure
- Implementation of incident and change management processes for the core banking system and the associated systems based on mainframe, Linux and Windows
These measures enabled the Landesbank to successfully integrate its IT systems into a hybrid cloud architecture, whereby both centralized and decentralized systems were seamlessly migrated and integrated into the new processes.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Data Driven Services
We implemented a data-driven work program for a telecom leader, including:
- Supporting change management and international implementation.
- Integrating Collibra and defining data governance roles.
- Process mapping, skills management, and awareness-building.
This program strengthened data-driven decision-making and workplace culture.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: Data Driven Services
For an energy company, we enhanced data processes for marketing and analytics, including:
- Building and optimizing data pipelines with AI-enhanced methods.
- Predictive marketing using time-series analyses and economic modeling.
- Supporting business teams with coaching and strategic insights.
These efforts enabled precise forecasting and data-driven marketing strategies.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: AI Implementation, Robotic Process Automation (RPA)
We implemented RPA for a financial institution to optimize mortgage applications, including:
- Automating document verification, data entry, and compliance checks.
- Reducing processing times from weeks to hours.
- Enhancing customer satisfaction through faster service.
This automation improved efficiency and service quality.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: AI Implementation, Robotic Process Automation (RPA)
For an e-commerce retailer, we implemented AI-driven algorithms to optimize product recommendations for customers. Our services included:
- Personalization through AI: Using AI to analyze customer browsing and purchasing behavior to generate tailored product recommendations.
- Enhancing Customer Loyalty: Increasing conversion rates and revenue through personalized suggestions.
- Revenue Growth: Boosting earnings and customer retention with targeted, data-driven offers.
This solution significantly improved the company’s sales figures and customer retention.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: AI Implementation, Robotic Process Automation (RPA)
For a manufacturing company, we implemented AI-supported solutions for predictive maintenance. Our services included:
- Sensor Data Analysis: Using AI to analyze sensor data and predict potential failures.
- Minimizing Downtime: Proactively scheduling maintenance tasks to reduce downtimes.
- Cost Savings: Lowering maintenance costs and extending equipment lifespans through predictive maintenance.
These measures led to significant reductions in operating costs and increased efficiency within the production environment.
~ For reasons of data protection, the references are anonymized.
Technologies/Tools: AI Implementation, Robotic Process Automation (RPA)
For a healthcare provider, we implemented AI-supported chatbots to manage patient inquiries and appointment scheduling. Our services included:
- Quick Response Times: Deploying chatbots to efficiently handle patient inquiries.
- Cost Savings: Reducing operational costs by automating appointment scheduling and inquiry management.
- Efficiency Improvements: Enhancing patient service and internal processes with AI technology.
This implementation significantly improved response times and reduced costs for the healthcare provider.
~ For reasons of data protection, the references are anonymized.
It's time for a fresh breeze
